Reasonwave Voice puts Cortex on your phone lines. It knows every caller, their full history and their relationship with your business before the first word. It handles what it can, and when it transfers, your team receives a live brief, context and prompts tailored to that exact conversation. Every call recorded, analysed and acted on.
The third call shows the smart transfer feature in action, your agent picks up with a fully populated brief and tailored prompts before they say a word.
Every other AI phone system answers calls in isolation. Reasonwave Voice runs on top of the same brain that manages your CRM, finance and operations. It knows what's happening in the business before it picks up.
When Cortex transfers a call, the agent doesn't just get the caller, they get a fully populated contact card pulled from the brain: company, history, open tickets, last conversation, deal stage. And live prompts tailored to that specific call. Whether it's a renewal at risk, an upsell opportunity or a first-time enquiry, the agent walks in prepared.
Cortex monitors every relationship in the business. If a key client hasn't been contacted in a while, it flags it. If a contract is approaching renewal, it prompts the right person to reach out. If a prospect has gone quiet, it notices. The system doesn't wait to be asked, it tells your team who needs a call today and why.
As a call progresses, Cortex can surface relevant data to the agent in real time: outstanding invoices, open support tickets, product usage patterns, previous complaints. Not a dump of information, curated, relevant context based on what the brain thinks will be useful in this specific conversation.
A step-by-step setup wizard walks you through how your business takes calls. Define your routing logic, your escalation rules, your opening hours, your hold messages. Choose from a library of voices for your IVR, or upload your own. Set the tone from professional to friendly to industry-specific. No developer. No support ticket. Done in an afternoon.
Cortex tracks every contract, every renewal date and every sales opportunity across the business. It prompts the right person at the right time: a renewal coming up in 30 days, a quote that was sent three weeks ago with no response, a prospect you had a great call with who hasn't heard from you since. It surfaces the opportunity. Your team makes the call.
100% of calls are recorded, transcribed and analysed. Cortex reads them all. Rising complaint themes, clients whose tone is cooling, products everyone's suddenly asking about, the objection that keeps coming up in sales calls. Monthly voice intelligence reports surface what matters. You stop finding out from customers and start finding out from Cortex.
When Cortex decides a call needs a human, it doesn't just transfer it. It pulls the full contact record, the account history, open opportunities or tickets, the last conversation, and generates a set of tailored prompts based on what it knows about this specific call. Your agent sees all of this before they say hello.
Name, role and company pulled from the CRM automatically. No caller announcing themselves twice.
Every call, email, ticket and deal. The agent knows the relationship, not just the caller.
Cortex summarises the call so far. The agent steps in mid-conversation, not at the start of a new one.
Prompts generated from what the brain knows: renewal timing, open issues, usage patterns, competitive signals.
Cortex watches every relationship in the business. It knows who hasn't been contacted, whose contract is approaching renewal, which prospect has gone quiet and which client is showing churn signals. It doesn't wait to be asked. It tells your team who needs a call today and why.
A step-by-step wizard walks you through every decision. Routing logic, opening hours, escalation rules, hold messages, IVR structure. Choose from a library of voices or upload recordings of your own. Set it up in an afternoon, adjust it any time.
Keep your existing numbers. Cortex plugs in via SIP or your current carrier. Nothing changes for your callers.
Walk through routing, hours, escalation rules and IVR configuration. Choose a voice or upload your own. Takes an afternoon.
Cortex links to your CRM, support desk and calendar. From this point it knows who's calling before the first word.
Cortex handles overflow and out-of-hours first. Your team monitors every call. You build confidence at your own pace.
Cortex answers first. Your team gets briefings instead of interruptions. The relationship manager is live.
Upload your own voice recordings for IVR messages. Or choose from a library of professional voices. Or let Cortex speak in its default voice. It sounds like you, not a call centre.
Skills-based routing, time-of-day routing, caller-history routing. Route by deal stage, by account tier, by open ticket status. If you can describe the rule, the wizard can build it.
Change a routing rule, add a new IVR option or update a prompt in minutes, without a support ticket. Your team owns the configuration and can change it themselves.
A 30 minute call. No deck, no pressure, no junior sales rep. You talk, we listen, and you leave with a straight answer on whether a brain makes sense for your business.